Open iTunes to verify that the device is recognized properly, and continue restoring your device. Choose Update Driver Software from the shortcut menu. Check for third-party software conflicts. If you have such software on your computer: Uninstall the phone or cellular connectivity software temporarily, and test.
Contact the manufacturer of this software for assistance in doing this. If you use the third-party phone or cellular device for your Internet connection, try connecting to an alternate network using Wi-Fi or Ethernet. Remove iTunes and all related Apple software. After reinstalling iTunes, test the device. If you still need your third-party phone or cellular connectivity software that was removed, reinstall the software and test your device to ensure it still functions with iTunes.
Contact the vendor of your phone connectivity software if the issue returns. Also, third-party security software might conflict with devices connecting to iTunes. Follow this article to troubleshoot issues that might be caused by your security software. After resolving any issues that you might have with your security software, you might need to try the steps in this article again. Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement.
Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Other company and product names may be trademarks of their respective owners. Last Modified: Jun 5, I actually force my lazy self to read your really long steps and finally fixed the detecting issue after installing back the Apple Mobile Device USB Driver. Do this: Try this! Look under Unspecified. You rock! I was just about to toss this damn Windows 10 into the river and go back to a Mac!
Thank you!! I just figured this out after synthesizing everything up above:. Go to your device manager. You can do this by clicking the magnifying glass in Windows 8 or searching your C Drive in Windows Explorer for earlier versions by typing in devmgmt. Click on the Driver tab. Go to the bottom and click on uninstall: Now right click on Universal serial bus controllers again.
Your phone should now get recognized by your computer and click Allow 6. Now you can click on your Apple iPhone in Explorer.
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Nothing was working for me… then I used a hair dryer and blew air inside the iphone 5 dock connector, plugged it back to the usb port and it was recognized by windows All crap, I am running a windows PC, and using an ipad, all was fine until latest version of iTunes… Now I connect to the pc using usb, — all recognised by windows, but not by iTunes, tried all the listed fixes nothing works.. Would just like to say thank you so much! Literally I am just so grateful. Will these troubleshoot tricks work when computer states we need the latest version of the software?
Because my computer has the latest updates available for the actual computer and iTunes- but iTunes still states it needs the latest version? I have windows 10, ever since the latest Itunes uptdate itunes refuses to recognise devices. I tried my ipod on 2 other computers and it worked fine. Thank you so much for this article. Better than Apple support! MUCH appreciated and very clear directions. I tried all types of advice. Finally I plugged my phone to my PC. Went to device manager. Portable devices. It recognized my iPhone there.
I went to drivers and clicked uninstall. Unplugged my phone, plugged it back in and it worked.
Hope this helps. The troubleshooting this site offered helped! Thank you very much!!!!
This worked like a charm. Only then, as iPhone was plugged in to my computer, iTunes notified me that my iPhone could not communicate with iTunes because the software was prohibited to show the iPhone due to my codes and I had to trust the computer the iPhone was plugged in to.
We have the newest iPhone update iOS Have rebooted the computer……. Now, both do come up on our laptop running Windows 7. So, I do know that the problem is not with our iPhones. Any ideas of what to do would be great helpful.
If you use a Mac
All you do is find the apple iphone icon in device and delete it and then unplug and plug in your phone to the USB and the driver will install again and thats it! This solution fixed it for me thanks a lot! I tried everything I could find on the Internet to fix this issue with my iPod, but none of them worked.
Thank you!!!!! I have spent all night looking for answers. But this worked!! It solved the problem of my iPad and iPhone not being recognized on a new Win 10 laptop. For Windows 10, if your iPhone or iPad is not detected by iTunes, here is how you can fix it. It works!
What to do When iTunes Won’t Detect an iPhone, iPad, or iPod
Thanks Brainy Guy — saved me a lot of work! But it found what it needed and updated. Thank you!!! Your information about how to reinstall the correct driver did the trick. I was so frustrated with iTunes, and this turned into an easy fix because of your site.
I have redownloaded iTunes, rebooted laptop, rebooted phone, tried many cables, and yes have updated the driver even though it is always the latest and like I said my iPhone 6 synchs great but hers will not. I only used one computer with my tablet, new cable, all latest software, restarted everything. The Device Manager for Windows solved my problem! For me, the exact driver path is C: I went into device manager in windows found iPhone USB drive uninstalled it, reconnected my iPhone, the driver installed and it works hope this helps others.
Awesome, thank you. The one thing I had not tried was re-installing the device driver for the iPhone. Worked great. I have new everything. Driver is OK and up-to-date. I did all the above, and iPhone seen by laptop but not iTunes. Then install the newest iTunes. I did a restart, and after that plugged in my iPhone usb to the laptop. It immediately opened iTunes with the error saying I need to enter my passcode to unlock my iPhone.
I have recently upgraded my computer and have had no end of problems with iTunes, first it would not accept songs, then only when the HDD was connected to a different computer on the network, now since I have removed and reinstalled iTunes it wont recognise a previously recognised iPod, tried all the steps multiple times but not wanting to reinstall again as I have spent about 10 hours creating a playlist.
Thanks for providing the instructions.
iTunes Doesn't Recognize iPhone or iPad? [SOLVED]
Right after updating the driver things started working as expected. This fixed my issue connecting an iphone SE and ipod to latest version iTunes on a Windows 10 laptop with usb 3. You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in. You want to install the Setup Information file. Been searching everywhere for this solution! Only connected ONCE and couldnt connect any longer. This article helped alot, thanks a bunch!
Thanks for your help. The update iPhone driver in Windows 10 device manager worked. The driver failed after an iTunes update yesterday. Someone took an extra byte out of the apple. Wow, finally got a good link to info.